Sustaining good communication with your commercial cleaning clients plays a big role in the success of your business. Being responsive and easy to reach helps protect your professional relationships. That’s the best advice franchise business owners can give. Good communication involves a number of things including the following:
- Limited, if any, waiting time.
- Tracking us down is not a difficult task when you need help
- Personnel changeovers are always made known the clients, ahead of time.
- Trying to be proactive about potential problems rather than reactive.
- A reliable relationship with a management team who understands your specific cleaning needs
Many commercial cleaning companies lose money and clients because they do not develop good relationships with their customers and simply lack most or all of the above basics.
Ease of use and clarity is the secret to good communication. You should always give more than one way to contact your business. Examples include land-line phones, mobiles, emails and snail mail. It is also very common for future customers to fill out online quoting forms where they can get an instant price range of the services they require. If you do not want to have this online, you can always have a quoting system that encourages the client to call for further inquiries.
Another clever suggestion is to guarantee a response time of four hours or less. Always remember to follow up all existing customer calls. If they are ignored then there is a higher chance you will lose them because they do not feel cherished. A simple call back will always help the situation.
Communication is the foundation of a good rapport, and that includes the one you have with your professional commercial cleaning company clients. Easy to contact and fast to react.